Refund policy

Outlet is committed to offering quality service and ensuring that customers have a satisfying shopping experience. Below, we present our exchange policy.

Conditions for Exchanges:

• Exchanges can be requested within a maximum period of 14 days after receiving the order.
• Products must be in perfect condition, with no signs of use, with original packaging, and all tags intact.
• Personalized or personal use items are not eligible for exchange.

Exchange Process:

• To make an exchange, the customer must return the product under the mentioned conditions.
• Once the return is received and verified, the shipment of the new product will be processed.
• The delivery time for the new item may vary depending on stock availability.

Shipping Costs for Exchanges:

• The return shipping costs are the responsibility of the customer.
• If the received product is damaged or defective, Outlet will cover the reshipment costs.

Taxes and Customs Fees:

• All taxes, customs fees, and import charges are the customer's responsibility.
• Each country has its own customs regulations, so it is recommended to check with local authorities.
• Outlet is not responsible for delivery delays resulting from customs processes.

Exclusions:

• Promotional products or those purchased with a discount may not be eligible for exchange.
• If the returned product does not meet the established conditions, the exchange will not be processed.

This policy may be changed without prior notice. We recommend checking it periodically for updated information.

Thank you for choosing Outlet for your online purchases.